Compliments & Complaints

At Stadium Finance, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.

Do you have a compliment?


Please get in touch with your usual point of contact or their manager. Alternatively, you can send us an email or call us on 0508 588 522.

Why stop there? Let us know on our Facebook page, where you can stay tuned on promotions and other Stadium Finance updates.

Do you have a complaint?


In the first instance, please get in touch with your usual point of contact at Stadium Finance and we will make sure your complaint is investigated promptly.

You can get in touch with us by sending us a message on our Help and Support page or calling us on 0508 588 522.

Can't find a solution that you're satisfied with?


If a solution can't be found or you are unsatisfied with the outcome, you can contact Financial Services and Complaints, an independent party who helps to sort out unresolved complaints. Stadium finance is a member of this dispute resolution scheme, so this service is free of charge.

Financial Services and Complaints contact information:

Email & Website

Info: info@fscl.org.nz
Complaints: complaints@fscl.org.nz
Website: fscl.org.nz

Phone

Freephone: 0800 347 257
International: +64 4 472 3725
Fax: (04) 472 3728

Postal Address

Postal: PO Box 5967, Wellington 6140
Office: Level 4, 101 Lambton Quay, Wellington 6011

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